Return & Refund Policy

At Sylvan.pk, we strive to deliver quality products and ensure a smooth shopping experience for our customers. Please read our Return & Refund Policy carefully before placing your order.

1. No Return or Exchange Policy

All sales at Sylvan.pk are considered final. We do not accept returns, exchanges, or refunds for products due to a change of mind, incorrect product selection, personal preference, or any other reason unrelated to damage during delivery.

Please review your order details carefully before completing your purchase.

2. Damaged Products on Delivery

We understand that products may occasionally be damaged during shipping. If you receive a product that is damaged upon delivery, you may be eligible for a replacement or refund, subject to verification.

To report a damaged product, please follow these steps:

• Contact our customer support team within 48 hours of receiving your order.
• Provide your order number and a clear description of the damage.
• Share clear photographs or an unboxing video showing the damaged product and its packaging.
• Keep the original packaging until your claim has been reviewed.

Claims submitted after the specified period may not be accepted.

3. Inspection and Approval

All damage claims will be reviewed by our team. Sylvan.pk reserves the right to request additional information or evidence before approving a claim.

If your claim is approved, we will inform you whether a replacement or refund will be provided. The resolution will depend on product availability and the circumstances of the damage.

4. Non-Eligible Returns and Refunds

We do not accept returns or provide refunds for:

• Products that are not damaged upon delivery.
• Change of mind or personal preference.
• Incorrect orders placed by the customer.
• Products damaged after delivery due to misuse, mishandling, or improper storage.
• Claims that do not meet our damage reporting requirements.

5. Refund Processing

If a refund is approved for a product damaged during delivery, it will be processed through an appropriate payment method. Processing times may vary depending on the payment provider and the original payment method.

Where applicable, our team will communicate the expected processing time.

6. Contact Us

If you receive a damaged product or have questions about this policy, please contact our customer support team through the contact details provided on our website.

Website: www.sylvan.pk

Thank you for shopping with Sylvan.pk. We appreciate your trust and understanding.

Sylvan.pk Team